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Multichannel Roadtrip - Bristol

By Zendesk

Date and time

Mon, 28 Nov 2016 13:00 - 19:00 GMT

Location

M Shed and Bristol Museum & Art Gallery

Princes Wharf Wapping Road Bristol BS1 4RN United Kingdom

Description


Making Multichannel Support Simple and Successful


Email. Phone. Chat. Messaging. SMS. Customers want to connect with companies over a variety of channels. And regardless of channel, they expect a seamless experience. Join us to learn more about how businesses are improving the experience for their customers with an integrated multichannel approach.

During this event, we’ll cover:
● Industry trends related multichannel support
● How to think about which channels to add next and get started quickly
● How other businesses are improving agent productivity and customer satisfaction with a more seamless support experience
● Tips and tricks for support leaders to successfully manage multiple channels


AGENDA

13:00 Registration and coffee

13:30 - 14:30 Introduction to Making Multichannel Support Simple and Successful

14:30 - 14:50 Break

14:50 - 15:45: Round Table Discussion - Challenges and Benefits of Channels

15:45 - 16:00: Break

16:00 - 16:30: Closing Remarks/Key Takeaways

16:30 - Happy Hour

Organised by

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com.

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