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Multichannel Roadtrip - Bristol
Date and time
Location
M Shed and Bristol Museum & Art Gallery
Princes Wharf Wapping Road Bristol BS1 4RN United KingdomDescription
Making Multichannel Support Simple and Successful
Email. Phone. Chat. Messaging. SMS. Customers want to connect with companies over a variety of channels. And regardless of channel, they expect a seamless experience. Join us to learn more about how businesses are improving the experience for their customers with an integrated multichannel approach.
During this event, we’ll cover:
● Industry trends related multichannel support
● How to think about which channels to add next and get started quickly
● How other businesses are improving agent productivity and customer satisfaction with a more seamless support experience
● Tips and tricks for support leaders to successfully manage multiple channels
AGENDA
13:00 Registration and coffee
13:30 - 14:30 Introduction to Making Multichannel Support Simple and Successful
14:30 - 14:50 Break
14:50 - 15:45: Round Table Discussion - Challenges and Benefits of Channels
15:45 - 16:00: Break
16:00 - 16:30: Closing Remarks/Key Takeaways
16:30 - Happy Hour
Organised by
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com.